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Welcome to the Flaménoir FAQ. Below you’ll find answers to the most common questions about our luxury candles, room sprays, and care guidelines. For anything else, don’t hesitate to contact us.

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Candle Questions 

Q: What kind of wax do you use in your candles?

A: Each Flaménoir candle is crafted with a premium coconut-soy wax blend that ensures a clean, smooth burn and excellent scent throw.

Q: How long do the candles burn?
A: Our 10 oz candles burn for approximately 55–60 hours with proper care and wick trimming.

Q: Why does my candle have a frosty or uneven top?
A: Natural waxes like soy and coconut may occasionally frost or create slight surface changes. These are purely cosmetic and do not affect performance or scent.

Q: How do I get the best burn from my candle?
A: Trim your wick to ¼ inch before each burn and allow the candle to melt edge-to-edge (a full melt pool) on the first burn to prevent tunneling.

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Room & Linen Spray Questions

Q: What is the size of your spray?
A: Each spray is 100 ml (3.4 oz) — the maximum size allowed for carry-on travel, so yes, it’s TSA-approved.

Q: Can I use this on my linens or clothes?
A: Yes — our sprays are designed for fabrics, linens, and room use. Always patch test on delicate fabrics before widespread use.

Q: Is it safe to use on skin?
A: While our formula is made with skin-safe ingredients, it's intended for air and linen use, not as a personal body mist.

Q: How long does the scent last?
A: The scent can last several hours, depending on the fabric, room size, and air circulation.

Storage & Care

Q: How should I store my candle or spray?
A: Keep all Flaménoir products in a cool, dry environment away from direct sunlight or excessive heat.

Q: What temperature is too hot for storing my product?
A: Avoid storing products in spaces that exceed 80°F (27°C). Heat may cause the wax to melt, the fragrance to break down, or spray oils to separate — impacting overall performance.

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Orders & Shipping

Q: When will my order ship?
A: Orders typically ship within 3–5 business days, excluding holidays or during collection launches.

Q: Do you offer local pickup or delivery?
A: Not at this time, but we plan to host in-person experiences and pop-ups in select cities soon.

Q: Do you accept returns?
A: Due to the handcrafted nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please reach out to us within 3 days of receiving your item.